Homeowners Already Review Your Business. Now You Can Review Them.
Homeowners Already Review Your Business. Now You Can Review Them.
Key Takeaways
- Homeowners can already review you everywhere. With Resident Review, you can review them and check out a potential customer well before you take on a job.
- Resident Review provides home service providers with a way to rate clients, as Airbnb and Uber operators have enjoyed for years. Problem customers are flagged for every operator, not just the one who got burned.
- Reviews come only from verified businesses (LLC required, third-party verified), so you can trust that what you're reading is from real operators like you.
- All features are built into a simple CRM. You can schedule jobs, track customers, and see a homeowner’s reputation – all in one place.
For decades, the review process has run the same way: a homeowner gives your service a grade that goes global, often before you’ve even arrived home from the job. And those reviews have legs because one bad one can cost you the next ten jobs.
Most of the time, great work earns a well-deserved glowing review. Occasionally – even when you felt the job was a success – a review comes in that hurts your ego and your business.
Positive or not, reviews are one of the first places customers and clients go before they book a service. Too many negative ones, and a potential customer will likely move on to the next provider on the list.
Meanwhile, the customer who didn't pay or who moved the goalposts halfway through the job walks away clean. You're left with a bad experience, and the next operator down the road has no idea what's coming their way.
Everyone has to relearn the hard way with the same bad customers, one wasted job at a time.
Did You Know?
97% of consumers read reviews for local businesses before they buy. The average shopper checks six different review sites before making a call. Reputations are doing the selling long before anyone picks up the phone. Homeowners have had that leverage for twenty years. You haven't.
With Resident Review, the review process is no longer a one-way street. Resident Review is a review platform for the home-service industry where verified businesses review the homeowner, so operators can check a customer's track record before accepting a job.
Like Airbnb or Uber – But For Homeowners
If you’ve ever stayed in an Airbnb or taken an Uber, you already understand the unique review process of these services.
With Airbnb, every host has the opportunity to review the guest, and the guest also reviews the host. A guest who trashes a home gets flagged for every host after that. Get a reputation as a bad rider? Good luck getting a ride next time around!
Resident Review does the same thing for home service jobs. After the work is done, you, as the service provider, can leave a review on the resident.
Other verified operators read these reviews before they take another job at that address. The homeowner has always had a voice. Now you do too.
How Does Resident Review Work?
Here's what makes the reviews on Resident Review worth trusting: Everyone on the platform is a verified business.
Resident Review users have to be a real company – LLC required, third-party verified – before they can leave or read a review.
That means you're not reading anonymous internet noise, but rather guidance from other operators whose businesses rely on the same great customers as yours.
- Check before you go. Before you accept any job, you can search the customer and see if other operators have already reported good or bad experiences with them.
- Do the work. Run the job the way you always do.
- Leave a review. After the job's over, review the resident. You can include details like “they paid on time” or “were easy to work with”. In some cases, you can give a heads up that the homeowner was a headache that the next pro should know about.
- Everybody's a little safer. Your review joins the record that other verified businesses rely on — the same way theirs helps you.
Is Resident Review A Homeowner Blacklist?
The goal of Resident Review is not to create a long list of people service providers should refuse to serve. It's a record of how jobs truly went. Each review is tied to the work done, not the individual.
A typical review covers details like:
- Was payment made as agreed?
- Did the scope stay where you both agreed it would be?
- Was the property accessible and safe?
- Was communication with the homeowner reasonable?
This fact-finding review is what keeps the whole process together. A review that says “This guy was a jerk!” helps nobody and exposes you as less than reputable yourself.
A review that says “The invoice went 60 days past due and required 3 follow-ups to get it paid” is useful and defensible – the perfect heads-up for the next operator who may connect with the homeowner.
It also runs the other direction. A homeowner who consistently pays on time and doesn't move the goalposts builds a solid reputation that helps them out, even if they don't realize it. Good clients get faster responses, and more operators will be willing to take their calls.
The homeowners who ought to worry about a system like Resident Review are the ones you've been warning your fellow service providers about for years. All that's changed is who else gets to hear it.
It’s Never Been More Important to Give The Trades A Voice
With the shift in the job market, the trades are having a moment. More people than ever are moving into home service jobs, and more homes than ever need work.
The operators doing that work are finally getting the respect and the tools the industry has always needed. What's been missing is a fair shake on the customer side of the ledger.
Did You Know?
The median owner-occupied home in America is now over 40 years old, and nearly half the country's housing stock has passed the 45-year mark. Older homes break a lot more, and somebody has to fix them. Meanwhile, BLS projects roughly 649,000 openings a year across construction trades.
Resident Review is all about honest, helpful engagement that keeps the best service providers connecting with the best customers in the market. This isn't about fear or blacklisting any homeowners. It's all about recourse and fairness.
Homeowners have had a shared reputation system for over two decades. Home service pros deserve one too: a level playing field where great customers are easy to say yes to, and the risky ones don't catch you by surprise. Resident Review founder Corey Chase has written an entire book on this idea – Why Risk It At All?
Resident Review Lives Where You Already Run The Job
One of the best things about Resident Review is that it’s not just one more system or login to babysit in your business.
The reputation layer sits within a simple, built-in CRM, letting you schedule jobs, track customers, and see who you're working with, all in one place.
If you're a solo operator running your schedule out of your head or notebook, it's an easy first CRM that also protects you and allows you to start to build a list of great customers.
If you're an experienced business scaling a crew, Resident Review connects to the bigger systems you already run on.
Either way, checking your customer out is just part of booking the job, not a separate system that requires you to rebuild your existing system around.
Who Is Resident Review For?
If you go into someone else's home to do a job of any kind, Resident Review is for you. This includes:
- electricians
- plumbersHVAC techs
- painters
- roofers
- landscapers
- flooring installers
- pool techs
- house cleaners
- handymen
…and the list goes on!
Resident Review is also great for those who fall through the cracks in the home services market, such as dog walkers, babysitters, and in-home caregivers.
If you're standing in a stranger's living room with your tools out and your reputation on the line, you're carrying the same risk, so you should get the same protection.
With Resident Review, You’ll Know Before You Go
It's time to stop learning about bad customers after they've cost you time and money.
If you're ready to gain an edge with insights from other pros in the market, claim your business profile on Resident Review right now.
In just a few steps, you'll be ready to start checking your next customer on Resident Review – and spending your best time and energy on homeowners who have proven themselves worth connecting with.
Frequently Asked Questions
What is Resident Review?
Resident Review is a review platform for the home-service industry that works in reverse: verified businesses review the homeowner. Where online service aggregators like Yelp, Angie’s, and Google encourage homeowners to grade contractors, Resident Review flips the process: any pro who enters a home can leave a review on the resident after the job. Reviews come only from third-party-verified businesses, and the entire system runs within a simple CRM that handles scheduling and customer tracking.
Can a business really leave a review on a customer?
They can! With Resident Review, verified service providers can review homeowners after the job, helping other businesses determine whether to take on the next job. Everyone benefits from honest reviews left by honest business owners.
Is leaving a review on Resident Review fair to homeowners?
Leaving a review on Resident Review creates a new channel of accountability that other service providers (such as Airbnb and Uber operators) already enjoy. Great customers build strong reputations that make other operators glad to work with them.
Who can see the reviews I leave on Resident Review?
Other verified businesses that have signed up with Resident Review can look at real, verified reviews left by other business owners for homeowners. Access is limited to real, third-party-verified companies, not the general public, so the record always stays professional and useful for everyone involved.
Do I have to be a licensed business to join Resident Review?
To read and leave reviews, you must be a verified business. Verification is what keeps reviews trustworthy for everyone involved.
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