Frequently Asked Questions
Answers for contractors and home-service businesses about reviewing customers, qualifying leads, and managing risk with Resident Review.
What is Resident Review?
Resident Review is a customer review platform for contractors and home-service businesses. Verified businesses leave reviews on customers they have worked with so other businesses can qualify leads and reduce non-payment and jobsite risk.
Can contractors review homeowners?
Yes. Registered, verified service businesses can leave 1 to 5 star reviews on customers they have actually worked with. Reviews are intended to help other businesses assess fit before accepting a job.
Who can see the reviews?
Reviews are visible to other registered businesses on the platform, not to the general public. That keeps feedback inside a professional network while protecting homeowner privacy from open web indexing.
How does lead qualification work?
Before you accept a job, you can search customer feedback from other local businesses and use property data insights to spot payment issues, unsafe sites, or high-risk behavior early.
Is Resident Review only for construction?
The platform focuses on construction and home-service industries—contractors, trades, and related service businesses that need better customer risk management across the United States.
How are businesses verified?
Users go through a third-party verification process so we can reduce bots, fake accounts, and malicious actors before they participate in the review network.
Does Resident Review include CRM tools?
Yes. You can import customer lists, track leads, leave notes for future jobs, and keep a record of reviews your company has submitted.
How do I get started?
Create an account, register your business, start a free trial from the plans page, and begin searching or writing customer reviews once your workspace is set up.
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