BC
REVIEWEDBrightside CleaningCLEANINGVerified Business
Tom AlvarezVerified Homeowner
★★★★★
“Home was ready on time and the client was respectful to the crew.”
Visible to registered businesses onlyExample review for illustration
FOR CLEANING BUSINESSES
Cleaning Business CRM That Protects Your Team
Resident Review is a cleaning business CRM with client screening built in. Your crews work inside people's homes, so check how other businesses rated a client, see the home's size and layout, and keep notes before the first clean.
Setup in minutes Cancel anytime
PROPERTY DATASQ FOOTAGE1,204 sq ft
IN SHORT
Resident Review is a cleaning company CRM with client screening built in. Verified cleaning businesses can read 1 to 5 star reviews other local businesses left on a client, see the square footage, beds and baths and flooring for the home, and keep leads and client notes in one place before the first clean.
THE PROBLEM
Common problems for cleaning businesses
01
Crew safety
Your cleaners often work alone or in pairs inside a stranger's home. Aggressive pets, hostile clients and unsafe conditions are real risks. Your team deserves to know what other businesses experienced at that address before they walk in.
02
Lockouts and no-shows
The crew arrives, nobody is home and the key is not where the client said it would be. That is a lost slot, wasted drive time and wages you still pay. Clients with a pattern of lockouts are worth confirming twice.
03
Unrealistic expectations
Some clients expect a three-hour deep clean in 90 minutes, or add extras without paying for them, then dispute the bill. Reviews from other businesses show whether a client has done this before.
REAL JOBS
Cleaning jobs where checking the client first matters most
The first-time deep clean
First cleans take the longest and set the tone for the relationship. If the house has not been cleaned in months, scope and price need to be clear before the crew arrives. Square footage, beds and baths and reviews from other businesses help you quote a fair price.
The recurring client with access problems
A biweekly client who keeps forgetting to leave the key or update the door code costs you a full slot every time. Keep access instructions in the client notes, and check whether other businesses had the same trouble before you commit to a recurring schedule.
The move-out clean for a landlord
The landlord books it, the tenant is still inside, and somehow the deposit dispute lands on your invoice. Check the landlord before the job, note who approves the work and confirm who pays, so your crew is not caught between two people.
The home where crew safety is a question
If another business reported an aggressive pet, an unsafe condition or a client who made staff uncomfortable, your crew should know before they go. You can send a larger team, ask the client to secure the pet or decide the job is not worth it.
How Resident Review helps cleaning businesses
Verified client reviews from local businesses
See how other verified businesses rated a client before the first clean. A handyman who was locked out twice, or a carpet cleaner whose bill was disputed, tells you something useful. Reviews come from businesses that actually worked with the client and are visible only to registered businesses.
Cleaning CRM with property data for quoting
The Resident Assessment Card shows square footage, beds and baths and flooring for the home. A 3,000 square foot house with four bathrooms and hardwood throughout needs a different crew size and price from a two-bedroom condo with carpet. Quote before you visit.
Client notes your whole team can see
Import your client list, track new leads and keep notes on every home: entry codes, pets, rooms to skip and the products the client prefers. Each crew knows the history before arriving, even when a different team covers the visit.
PROPERTY DATASingle Family
HOME EQUITY$420KEXCELLENT
PROPERTY VALUE$609K
YEAR BUILT196462 YRS
BEDS / BATHS5 Bed / 1 Bath
SQ FOOTAGE1,204 sq ft
PROPERTY TYPESingle Family
HEATINGForced Air
COOLINGCentral
FLOORINGHardwood
RESIDENT ASSESSMENT CARDHighlighted on the card: the fields most useful for cleaning jobs
Property data that matters for cleaning jobs
The Resident Assessment Card gives you what you need to quote a clean before you see the home.
Square footageThe starting point for time estimates and crew size.
Beds and bathsBathrooms and bedrooms drive most of the labor on a residential clean.
FlooringHardwood, tile and carpet each need different equipment and time.
Property typeSingle family, condo or multi-unit affects parking, access and building rules.
BUYER'S CHECKLIST
What to look for in a cleaning business CRM
Cleaning companies run on recurring clients and reliable crews. A cleaning business CRM should keep client details straight and help keep your team safe. Look for these basics.
Client history by home
Past cleans, complaints, extras and payment outcomes on each client record.
Lead tracking for new and recurring clients
See which quote requests still need a reply and which first cleans are waiting on a decision.
Notes every crew can see
Entry codes, pets, rooms to skip and product preferences, available to whichever team goes.
Knowing who you are working for before the job
Your crew goes inside the home. Look for a CRM that tells you about the client before the first visit.
Where Resident Review fits alongside your scheduling and invoicing tools
Resident Review covers the client side: verified reviews, property data, lead tracking and notes. It does not book cleans, assign crews or invoice clients. Cleaning companies keep the booking and billing tools they already use and add Resident Review to check clients before sending a team.
BUSINESS FEEDBACK LOOP
How the business feedback loop works
Clients review cleaning companies publicly. Resident Review gives cleaning businesses a private way to share fair, factual experiences with other verified businesses.
Who can leave reviews
Verified businesses, about customers they have actually worked with. No anonymous posts and no reviews without a real job behind them.
Who can see them
Only registered businesses on Resident Review. Reviews are never shown to the public, to search engines or to the homeowner.
How businesses are verified
Every business completes a third-party verification process that keeps out bots, fake accounts and malicious actors.
Why it is fair
Homeowners already review businesses. Now businesses can share fair, factual experiences privately, so both sides have a reason to act in good faith.
HOW IT WORKS
Three steps before your next job
1
Register and verify your business
A third-party verification process reduces bots, fake accounts and malicious actors.
Setup takes minutes, so you can check clients before the next booking.
2
Search a customer before you accept the job
See reviews from other local businesses and the property data for the address.
Search the client before you confirm the first clean.
3
Leave a review after the job
Rate the customer 1 to 5 stars. Only other registered businesses can see it.
Rate the client after the clean and save entry and pet notes for the next crew.
Third-party business verificationReviews visible only to registered businessesSetup in minutesCancel anytime20% off for Military and First Responder businesses
Cleaning business CRM questions
It depends on what you need. Booking and invoicing are covered by scheduling tools. If you want to know who your crew is walking in on, Resident Review covers verified client reviews, property data, lead tracking and notes, alongside the scheduling and invoicing tools you already use.
Related guides
GUIDEHow a CRM Helps Cleaning Businesses Screen Clients Before Sending Crews Into Homes
Read the guide →GUIDEClient Screening for Contractors: Vet Leads Before You Dispatch Crews
Read the guide →GUIDEHomeowner Reviews for Businesses: How Contractors Share Customer Experiences Privately
Read the guide →GUIDEKnow Your Customer: A Practical KYC Process for Home Service Businesses
Read the guide →Built for every home-service trade
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