AE
REVIEWEDApex ElectricalELECTRICALVerified Business
Sam PatelVerified Homeowner
★★★★★
“Clear on scope and paid on completion.”
Visible to registered businesses onlyExample review for illustration
FOR ELECTRICAL CONTRACTORS
CRM for Electricians, with Customer Screening Built In
Resident Review is a CRM for electricians that tells you about the customer before the first visit. Check how other businesses rated them, see the home's age before you quote and keep notes on every job.
Setup in minutes Cancel anytime
PROPERTY DATAYEAR BUILT1964
IN SHORT
Resident Review is a CRM for electricians with customer screening built in. Verified electrical contractors can read 1 to 5 star reviews other local businesses left on a homeowner, check the property's year built and size before quoting, and keep leads and job notes in one place.
THE PROBLEM
Common problems for electrical contractors
01
Scope creep
You quote a panel swap, and while you are on site the homeowner adds a subpanel, a few outlets and an EV charger, then expects the original price. Reviews from other trades show whether a customer has a habit of stretching scope.
02
Slow payers
Small service calls are easy to forget about until 20 of them are unpaid. Chasing a few hundred dollars at a time takes office hours and pulls electricians off billable work. Other businesses can tell you who pays late.
03
Unsafe sites
Old wiring, amateur repairs and blocked panels come with the job. A customer who pressures you to cut corners is a bigger risk. Knowing that before the visit helps you set terms or pass on the work.
REAL JOBS
Electrical jobs where checking the customer first matters most
The panel upgrade that keeps growing
Panel upgrades often uncover more work: undersized service, missing grounding, a meter base that needs replacing. A customer who understands that is fine. One who has disputed change orders with other contractors needs a tighter written scope before you start.
The older home with original wiring
Year built is a quick early signal of knob and tube, ungrounded circuits or aluminum branch wiring. Seeing it before the first visit means you can set expectations on the phone and bring the right testers, instead of discovering it with the homeowner watching.
The customer who wants to skip the permit
Some homeowners ask for work without a permit to save time or money. Your license is on the line, not theirs. Reviews from other electricians and contractors can show whether this customer has asked before, so you can make your terms clear upfront.
Slow payers on small jobs
A ceiling fan, a GFCI swap or a dead outlet is a short visit with a small invoice, and small invoices are the easiest to ignore. Checking whether a customer has paid other businesses late helps you decide when and how to collect.
How Resident Review helps electrical contractors
Verified customer reviews from local trades
See how other verified businesses rated a homeowner before you quote. If the HVAC company that installed their heat pump was paid late, or the plumber was asked to work without a permit, you will know before you agree to the job. Reviews are visible only to registered businesses, never the public.
Electrical contractor CRM with property data
Each address comes with a Resident Assessment Card showing year built, square footage, property type and heating type. A 1952 home with electric baseboard heat is a very different service upgrade from a 2010 build with a gas furnace. You walk in prepared.
Lead tracking and customer notes
Import your customer list, track leads from the first call to the finished job and keep notes on each customer. When the homeowner calls back for the next project, your office can see the scope history and how payment went last time.
PROPERTY DATASingle Family
HOME EQUITY$420KEXCELLENT
PROPERTY VALUE$609K
YEAR BUILT196462 YRS
BEDS / BATHS5 Bed / 1 Bath
SQ FOOTAGE1,204 sq ft
PROPERTY TYPESingle Family
HEATINGForced Air
COOLINGCentral
FLOORINGHardwood
RESIDENT ASSESSMENT CARDHighlighted on the card: the fields most useful for electrical jobs
Property data that matters for electrical work
The Resident Assessment Card gives electricians a quick read on the house before the first visit.
Year builtA fast signal for older wiring methods and undersized service.
Square footageHelps frame load calculations and the size of a rewire or service upgrade.
Property typeSingle family or multi-unit affects metering, access and who approves the work.
Heating typeElectric heat adds significant load, which matters for panel and service upgrades.
BUYER'S CHECKLIST
What to look for in a CRM for electrical contractors
Electricians handle a mix of quick service calls and longer projects. A CRM for electricians has to keep both organized without adding office work. These are the basics.
Customer and job history
Previous scopes, findings and payment outcomes on each customer record.
Lead tracking from quote to job
Service calls and larger projects move at different speeds. See which leads are waiting on a quote or a callback.
Notes the whole team can see
Panel locations, access details and anything an electrician should know before walking in.
Knowing who you are working for before the job
Your license and your time are on the line. Look for a tool that tells you about the customer before you commit, not only after.
Where Resident Review fits alongside your scheduling and invoicing tools
Resident Review covers the customer side: verified reviews, property data, lead tracking and notes. It does not schedule, dispatch or invoice. Electrical contractors keep the scheduling and billing tools they already use and add Resident Review to qualify customers before they quote.
BUSINESS FEEDBACK LOOP
How the business feedback loop works
Homeowners review electricians publicly. Resident Review gives electricians a private place to share fair, factual experiences with other verified businesses.
Who can leave reviews
Verified businesses, about customers they have actually worked with. No anonymous posts and no reviews without a real job behind them.
Who can see them
Only registered businesses on Resident Review. Reviews are never shown to the public, to search engines or to the homeowner.
How businesses are verified
Every business completes a third-party verification process that keeps out bots, fake accounts and malicious actors.
Why it is fair
Homeowners already review businesses. Now businesses can share fair, factual experiences privately, so both sides have a reason to act in good faith.
HOW IT WORKS
Three steps before your next job
1
Register and verify your business
A third-party verification process reduces bots, fake accounts and malicious actors.
Setup takes minutes, so you can check customers before your next quote.
2
Search a customer before you accept the job
See reviews from other local businesses and the property data for the address.
Search the homeowner before you book the estimate visit.
3
Leave a review after the job
Rate the customer 1 to 5 stars. Only other registered businesses can see it.
Rate the customer after the job and note the scope that was agreed.
Third-party business verificationReviews visible only to registered businessesSetup in minutesCancel anytime20% off for Military and First Responder businesses
CRM for electricians: common questions
That depends on what you need. If scheduling and invoicing are the problem, a field service tool may be the answer. If you want to know who you are working for before you quote, Resident Review covers verified reviews, property data, lead tracking and notes, and works alongside your current scheduling and invoicing tools.
Related guides
GUIDECRM for Electricians: How to Track Customers, Leads and Job History in One Place
Read the guide →GUIDEWhy Smart Electrical Contractors Ask for Reviews Before and After the Job
Read the guide →GUIDEClient Screening Software for Contractors: Vet Leads Before Dispatch
Read the guide →GUIDECustomer Review Platforms for Contractors: How to Vet Customers Before You Take the Job
Read the guide →Built for every home-service trade
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