EF
REVIEWEDElite FlooringFLOORINGVerified Business
James MillerVerified Homeowner
★★★★★
“Customer did not show for scheduled appointment.”
Visible to registered businesses onlyExample review for illustration
LEAD QUALIFICATION
Lead Qualification Software That Checks the Customer First
Resident Review is lead qualification software for home-service businesses. Search what other local businesses experienced with a customer and check the property data, so you can spot payment issues, unsafe sites or high-risk behavior before you accept the job.
Setup in minutes Cancel anytime
PROPERTY DATAYEAR BUILT1964
Why lead qualification matters in each trade
All IndustriesCRM and customer screening for every home-service trade.Explore All Industries →HVACCheck a homeowner before the emergency no-cool call.Explore HVAC →PlumbingCheck the caller before the after-hours burst pipe.Explore Plumbing →ElectricalCheck the homeowner before the panel upgrade quote.Explore Electrical →LandscapingCheck the client before they join a weekly route.Explore Landscaping →CleaningCheck the client before your crew walks in.Explore Cleaning →RoofingCheck the homeowner before you order materials.Explore Roofing →
IN SHORT
Lead qualification for home-service businesses means deciding whether a job is worth taking before you commit time, labor or materials. Resident Review is lead qualification software that lets verified contractors read reviews other local businesses left on a customer, check property data for the address and track every lead in a built-in CRM.
BEFORE
Accept the job and hope for the best.
- You accept the job based on a phone call and a good feeling.
- You find out about payment problems after the invoice goes out.
- Your crew learns about the site when they arrive.
- Customer history lives in one person's head or a notebook.
AFTER
Check reviews and property data first.
- You search the customer and read what other local businesses experienced.
- You see payment issues other businesses reported before you quote.
- You check property data for the address before anyone drives out.
- Leads, notes and reviews live in one CRM your whole team can see.
Lead qualification tools built for contractors
Search local business reviews
Search a customer and see 1 to 5 star reviews from verified businesses that have actually worked with them. Look for patterns across trades: late payment, disputes, cancellations or unsafe conditions. Reviews are visible only to registered businesses, so the feedback stays factual and private.
Resident Assessment Card
Every address includes property type, estimated value, home equity, year built, beds and baths, square footage, heating type, cooling type and flooring. Use it to size the job, prepare the crew and add context to a large quote before the first visit.
Customer screening software with a built-in CRM
Import your existing customer lists, log new leads as they come in and keep notes on each one. Your team can see which leads were checked, what was found and which ones you passed on, along with every review your company has left.
PROPERTY DATASingle Family
HOME EQUITY$420KEXCELLENT
PROPERTY VALUE$609K
YEAR BUILT196462 YRS
BEDS / BATHS5 Bed / 1 Bath
SQ FOOTAGE1,204 sq ft
PROPERTY TYPESingle Family
HEATINGForced Air
COOLINGCentral
FLOORINGHardwood
RESIDENT ASSESSMENT CARD
Property data for lead qualification
The full Resident Assessment Card is available for every address you search.
Property type and valueContext for the size of the job and the budget conversation.
Home equityBackground for deposits and large invoices.
Year builtA signal for older systems, materials and surprises behind the walls.
Size and layoutSquare footage plus beds and baths for quoting time and crew size.
Heating, cooling and flooringThe details each trade needs to prepare before arriving.
BUYER'S CHECKLIST
What lead qualification software should do for a contractor
Sales teams qualify leads on budget and buying intent. Contractors have to qualify the customer, the property and the job itself. Good lead qualification software for a home-service business should do five things.
Show what other businesses experienced
Payment history, cancellations and conduct reported by verified businesses that actually did the work.
Give context on the property
Age, size, type and systems, so you can judge scope before driving out.
Fit into the first phone call
A check has to be quick enough to run while the customer is still on the line.
Keep a record of every decision
Notes on why you took or passed on a lead, visible to everyone who answers the phone.
Stay fair and factual
Decisions based on job-related facts, with reviews visible only to verified businesses.
Lead qualification questions to ask on the first call
Software gives you history. The first call gives you the rest. These questions help any home-service business qualify a lead in a few minutes.
01
Are you the owner of the property?
If not, find out who approves the work and who pays before you schedule anything.
02
What is the problem, and when did it start?
Clear answers help you judge urgency and scope. Vague or shifting answers are worth a note.
03
Have other companies looked at this already?
If several businesses have been out, ask why the job was not done. Then check what they reported.
04
What budget or timeline do you have in mind?
A mismatch between expectations and reality is easier to address now than on site.
05
Who will be home during the visit?
Covers access, pets and who your crew will deal with on the day.
06
How do you plan to pay?
Out of pocket, insurance or financing changes when and how you get paid.
BUSINESS FEEDBACK LOOP
How the business feedback loop works
Homeowners can review businesses almost anywhere. Resident Review adds the other side of the loop, so businesses can share fair, factual experiences privately.
Who can leave reviews
Verified businesses, about customers they have actually worked with. No anonymous posts and no reviews without a real job behind them.
Who can see them
Only registered businesses on Resident Review. Reviews are never shown to the public, to search engines or to the homeowner.
How businesses are verified
Every business completes a third-party verification process that keeps out bots, fake accounts and malicious actors.
Why it is fair
Homeowners already review businesses. Now businesses can share fair, factual experiences privately, so both sides have a reason to act in good faith.
HOW IT WORKS
Three steps before your next job
1
Register and verify your business
A third-party verification process reduces bots, fake accounts and malicious actors.
Setup takes minutes, then every lead can be checked the same way.
2
Search a customer before you accept the job
See reviews from other local businesses and the property data for the address.
Search the customer before you accept the job or send anyone out.
3
Leave a review after the job
Rate the customer 1 to 5 stars. Only other registered businesses can see it.
Rate the customer after the job so the next business has better information.
Third-party business verificationReviews visible only to registered businessesSetup in minutesCancel anytime20% off for Military and First Responder businesses
Lead qualification questions
Lead qualification is the process of deciding whether a potential customer is a good fit before you commit time or resources. For home-service businesses, that means checking the customer's history, the property and the job scope before you accept the work or send a crew.
Related guides
GUIDEHow to Qualify Leads Before the First Visit: A Guide for Home Service Businesses
Read the guide →GUIDEProperty Data for Contractors: A Guide to Better Lead Qualification
Read the guide →GUIDEWarning Signs of a Bad Contractor Lead to Catch Early
Read the guide →GUIDEHow Contractors Can Document Customer Conduct Without Legal Risk
Read the guide →